Red Star Plumbing

Red Star Plumbing earns strong marks for responsiveness, punctuality, and courteous service across a large volume of reviews, with many customers praising same-day or within-the-hour arrivals and friendly technicians. However, professionalism is meaningfully dragged down by several credible negative reviews describing rude or arrogant behavior from technicians and dismissive responses from office ... Read more

Red Star Plumbing earns strong marks for responsiveness, punctuality, and courteous service across a large volume of reviews, with many customers praising same-day or within-the-hour arrivals and friendly technicians. However, professionalism is meaningfully dragged down by several credible negative reviews describing rude or arrogant behavior from technicians and dismissive responses from office staff when customers raised concerns. Pricing is the weakest dimension: while several reviewers praised fair and transparent quotes, multiple detailed negative reviews describe charges that felt excessive or exploitative, including one $685 valve replacement under an hour and another instance of double-billing hours at $185/hour. Project completion is solid overall but is undermined by at least three reviews where the job was not resolved correctly the first time, requiring callbacks or a second company, and one instance where a technician failed to show up on the final day of a job. Experience scores moderately well, with multiple reviewers praising diagnostic skill and technical knowledge, but careless workmanship complaints — including a cross-threaded faucet, a slab leak misdiagnosis, and a major leak caused by sloppy installation — prevent a higher score. Read less