General Plumbing & Rooter

General Plumbing & Rooter demonstrates strong technical competency and project completion rates, with many customers praising specific technicians like Johnny Morgan, Juan, and Ray for their expertise and thoroughness. However, the company is significantly hampered by persistent communication and dispatch failures, with multiple customers reporting no-shows, missed callbacks, and poor follow-up. P... Read more

General Plumbing & Rooter demonstrates strong technical competency and project completion rates, with many customers praising specific technicians like Johnny Morgan, Juan, and Ray for their expertise and thoroughness. However, the company is significantly hampered by persistent communication and dispatch failures, with multiple customers reporting no-shows, missed callbacks, and poor follow-up. Pricing is a major concern, with numerous complaints about overcharging, unnecessary upsells, and aggressive estimates that are 4-6x higher than competitors. While individual technicians often deliver professional service, systemic issues with management, office staff, and dispatch coordination create a gap between field performance and overall customer experience. Read less