Reggie’s Reliable Plumbing Service

Reggie's Reliable Plumbing earns strong marks across all four dimensions, with professionalism and experience being the most consistently praised attributes across a large and diverse review base spanning over a decade. A notable and recurring positive differentiator is Reggie's and his team's willingness to advise customers on DIY fixes or cheaper alternatives, which drives high marks in both pri... Read more

Reggie's Reliable Plumbing earns strong marks across all four dimensions, with professionalism and experience being the most consistently praised attributes across a large and diverse review base spanning over a decade. A notable and recurring positive differentiator is Reggie's and his team's willingness to advise customers on DIY fixes or cheaper alternatives, which drives high marks in both pricing and professionalism. However, the score is meaningfully tempered by a cluster of credible negative reviews citing incomplete or failed work (a snake left in a sewer line, a toilet rebuilt four times without resolution, a faucet unresolved after a visit, a sewer lateral job that went significantly over budget with subcontractor issues), unprofessional callbacks in at least two instances, and pricing transparency complaints regarding undisclosed dispatch/call-out fees. The pricing dimension in particular reflects a split picture: many customers praise fair value, while several explicitly flag the $29 call-out fee as hidden and the hourly rate as high, pulling that score down to a moderate level. Project completion is the most penalized dimension due to multiple documented instances of work not being resolved on the first or even subsequent visits. Read less