J&A Plumbing and Rooter

J&A Plumbing shows strong technical expertise and generally professional conduct, with many customers praising Jose's skill, punctuality, and courteous demeanor. However, the company is significantly undermined by serious ethical and accountability issues, particularly regarding billing practices, communication failures, and dishonesty with customers and warranty companies. Multiple reviews docume... Read more

J&A Plumbing shows strong technical expertise and generally professional conduct, with many customers praising Jose's skill, punctuality, and courteous demeanor. However, the company is significantly undermined by serious ethical and accountability issues, particularly regarding billing practices, communication failures, and dishonesty with customers and warranty companies. Multiple reviews document double-billing, false claims about follow-up calls, and misleading statements to warranty providers. While positive reviews highlight good workmanship and efficiency, the pattern of complaints about receptionist Eileen's combative attitude, failure to submit paperwork, and management's refusal to stand behind work creates substantial trust concerns. The company's WW Score reflects strong technical performance offset by critical failures in integrity and customer service accountability. Read less