Drain Patrol

This company exhibits highly inconsistent performance with a stark divide between positive and negative experiences. While some reviews praise quick response times, professional demeanor, and quality workmanship (particularly from technicians like Javier, Steve, and Arnold), a substantial number of recent reviews document serious failures in project completion, including incomplete repairs, repeat... Read more

This company exhibits highly inconsistent performance with a stark divide between positive and negative experiences. While some reviews praise quick response times, professional demeanor, and quality workmanship (particularly from technicians like Javier, Steve, and Arnold), a substantial number of recent reviews document serious failures in project completion, including incomplete repairs, repeated callbacks that failed to resolve issues, and poor follow-through on promised service windows. Professionalism scores are dragged down by communication failures, missed appointment windows, poor attitude in customer service interactions, and lack of basic courtesy (dirty shoes, inadequate cleanup). Pricing concerns appear in multiple reviews, with customers reporting overcharges and lack of upfront estimates. The company's performance appears to have deteriorated significantly over time, with the most damaging reviews concentrated in 2021 and 2019. Read less