Direct Connection Plumbing

This contractor (operating under multiple names including Plumbers Inc, Direct Connection Plumbing, and Rite A Way Plumbing) demonstrates severely deficient performance across all dimensions. Professionalism is critically compromised by pervasive non-responsiveness, missed appointments without notice, rude staff, and extreme delays (weeks to months for callbacks and scheduling). Project completion... Read more

This contractor (operating under multiple names including Plumbers Inc, Direct Connection Plumbing, and Rite A Way Plumbing) demonstrates severely deficient performance across all dimensions. Professionalism is critically compromised by pervasive non-responsiveness, missed appointments without notice, rude staff, and extreme delays (weeks to months for callbacks and scheduling). Project completion is severely hampered by incomplete work, abandoned jobs, false reporting to insurance companies, and refusal to honor warranty obligations. Pricing practices are predatory, with excessive upsells, unnecessary 'modifications,' and charges far exceeding fair market rates. While a small subset of reviews (approximately 10%) report satisfactory technical work by individual technicians, the overwhelming majority document systematic failures in customer service, accountability, and honest business practices. The company's use of multiple DBA names appears designed to evade accountability and negative reviews. Read less