Robby’s Rooter

Robby's Rooter has a deeply split reputation across its review history. Field plumbers — particularly named individuals like Jaime, Manuel, Rudy, Jonathan, and Conrad — consistently receive strong praise for skill, thoroughness, punctuality, and professionalism, which anchors the experience and project completion scores. However, a substantial and recurring pattern of serious complaints drags ... Read more

Robby's Rooter has a deeply split reputation across its review history. Field plumbers — particularly named individuals like Jaime, Manuel, Rudy, Jonathan, and Conrad — consistently receive strong praise for skill, thoroughness, punctuality, and professionalism, which anchors the experience and project completion scores. However, a substantial and recurring pattern of serious complaints drags down every dimension: the office staff (specifically named individuals Ingrid, Patty, and Robby's wife) are repeatedly described as rude, dishonest, and combative, which significantly penalizes the professionalism score. Pricing is a major liability, with multiple reviewers across different years citing bait-and-switch tactics, refusal to provide itemized invoices, prices doubling after verbal quotes, and charges for unauthorized work — this is the lowest-scoring dimension. Project completion is moderate-to-good when skilled plumbers are dispatched, but is undermined by several accounts of incomplete work, callbacks needed, and at least one case of a plumber causing additional damage. The score reflects a company with genuine technical talent in the field but systemic failures in customer service, billing transparency, and office management. Read less