Morrow & Holman Plumbing

Morrow and Holman presents a deeply divided picture across a large review set spanning over a decade. The single most dominant complaint — appearing in well over 20 individual reviews — is failure to show up for scheduled appointments without notice or callback, which catastrophically drags down both professionalism and project completion scores. Pricing is a significant secondary concern, wit... Read more

Morrow and Holman presents a deeply divided picture across a large review set spanning over a decade. The single most dominant complaint — appearing in well over 20 individual reviews — is failure to show up for scheduled appointments without notice or callback, which catastrophically drags down both professionalism and project completion scores. Pricing is a significant secondary concern, with multiple reviewers describing bills that arrived without prior disclosure, charges for time not worked, and rates described as double or more than competitor quotes; this is partially offset by a meaningful cluster of reviewers who praised the company as fair and honest on price. Experience scores are the highest of the four dimensions, driven by consistent praise for specific technicians — particularly Fred — for genuine skill and problem-solving ability, but this is undermined by several reviews describing incorrect installations, abandoned jobs, and work that created new problems. The recency trend is notably negative: the majority of low-rated reviews cluster from 2016 onward, while most glowing reviews are older, suggesting a meaningful decline in service quality over time. Read less