Keithley Plumbing

Keithley Plumbing demonstrates strong technical expertise and generally professional field staff, with many customers praising punctuality, knowledge, and quality workmanship on complex jobs. However, the company is significantly undermined by persistent billing disputes, poor communication responsiveness, and documented instances of incomplete work. Multiple reviews cite overcharging, unexpected ... Read more

Keithley Plumbing demonstrates strong technical expertise and generally professional field staff, with many customers praising punctuality, knowledge, and quality workmanship on complex jobs. However, the company is significantly undermined by persistent billing disputes, poor communication responsiveness, and documented instances of incomplete work. Multiple reviews cite overcharging, unexpected bills, difficulty obtaining invoices, and confrontational interactions with office staff (particularly regarding billing). Project completion issues include abandoned jobs, work that required redoing by other plumbers, and failure to honor callbacks. The company shows a stark divide: excellent field performance by technicians like Dan, Brian, and Jensen contrasts sharply with office management failures and billing practices that have generated substantial customer dissatisfaction. Read less