GEM Plumbing

Gem Plumbing demonstrates strong technical expertise and workmanship (82.5), with many customers praising knowledgeable technicians and quality repairs. Project completion is solid (78.0), though some scheduling and follow-through issues are documented. Professionalism scores lower (74.5) due to significant complaints about rude staff, poor communication, missed appointments, and unprofessional ow... Read more

Gem Plumbing demonstrates strong technical expertise and workmanship (82.5), with many customers praising knowledgeable technicians and quality repairs. Project completion is solid (78.0), though some scheduling and follow-through issues are documented. Professionalism scores lower (74.5) due to significant complaints about rude staff, poor communication, missed appointments, and unprofessional owner interactions. Pricing is the weakest dimension (68.0), with recurring complaints about unexpected charges, hidden fees, drive-time billing, and quotes that don't match final bills. The company shows inconsistency: excellent service from certain technicians (Mike, Tim, Gary, Chris, Esteban) contrasts sharply with poor experiences involving dispatchers, office staff, and some field technicians. Read less