Century Rooter Service & Plumbing

Century Rooter has a strong foundation of positive reviews spanning over a decade, with recurring praise for professionalism, responsiveness, and technical competence from named technicians like James, David, Luis, Ernesto, and others. Pricing is generally described as fair and reasonable, though several reviews — including a detailed 3-star account — flag upselling behavior and lack of price ... Read more

Century Rooter has a strong foundation of positive reviews spanning over a decade, with recurring praise for professionalism, responsiveness, and technical competence from named technicians like James, David, Luis, Ernesto, and others. Pricing is generally described as fair and reasonable, though several reviews — including a detailed 3-star account — flag upselling behavior and lack of price transparency before work begins, which meaningfully drags the pricing score down. Project completion is mostly positive, but there are credible complaints about misdiagnosed problems, shoddy workmanship left unaddressed, a no-show incident, and a BBB complaint for warranty non-compliance. A significant cluster of negative reviews from 2023–2024 specifically cite a change in ownership and management as the cause of a sharp decline in service quality, suggesting the company's current performance may be materially worse than its historical average. Read less