Reliable Energy

Reliable Energy presents a deeply polarized review profile: a core of enthusiastic 5-star reviews praising individual technicians by name (Carlos, Jorge, Richard, Cesar, Alex, Jesus, Fausto, Pablo) for punctuality, courtesy, and technical skill, contrasted sharply with a large volume of 1-star reviews citing broken equipment post-visit, unresponsive management, rude office staff, abandoned work, a... Read more

Reliable Energy presents a deeply polarized review profile: a core of enthusiastic 5-star reviews praising individual technicians by name (Carlos, Jorge, Richard, Cesar, Alex, Jesus, Fausto, Pablo) for punctuality, courtesy, and technical skill, contrasted sharply with a large volume of 1-star reviews citing broken equipment post-visit, unresponsive management, rude office staff, abandoned work, and failure to honor warranties or program commitments. Project completion is the most damaged dimension, with numerous reviewers reporting incomplete installations, work that failed city inspection, equipment damaged during service that was never repaired, and months-long failures to follow through on program commitments. Professionalism scores are dragged down significantly by repeated complaints about a specific manager named Oscar who was described as rude and dismissive, office staff hanging up on customers, and staff named Saul refusing to fix mistakes — offsetting the many positive individual technician mentions. Experience scores reflect genuine skill from certain technicians but are undermined by multiple accounts of incorrect wiring, improper installations, and technicians unable to diagnose problems they themselves may have caused. Pricing data is limited but generally positive among paying customers, though several program participants felt misled about what services would be provided. Read less