Menlo Atherton Plumbing

This contractor's reviews are deeply polarized, with two highly detailed 1-star reviews describing serious misconduct — including alleged deliberate damage to fixtures to manufacture billable work, unauthorized repairs, harassment via repeated phone calls, and sending a disputed charge to a collections agency — alongside three 5-star reviews praising professionalism, thoroughness, and problem-... Read more

This contractor's reviews are deeply polarized, with two highly detailed 1-star reviews describing serious misconduct — including alleged deliberate damage to fixtures to manufacture billable work, unauthorized repairs, harassment via repeated phone calls, and sending a disputed charge to a collections agency — alongside three 5-star reviews praising professionalism, thoroughness, and problem-solving. The negative reviews are specific, credible, and describe patterns of financial harm to customers, which significantly drags down all dimensions. The positive reviews, while enthusiastic, are older (2014–2015) and two of the three contain somewhat generic praise that raises mild concern. The combination of severe misconduct allegations and unverified positive reviews results in low-to-mid scores across all dimensions. No reviews were found from the past 12 months, meaning all data is at least 8 years old and reliability is substantially reduced. Read less