Merry Plumbing

Merry Plumbing has a large and generally positive review base, with the majority of customers praising individual plumbers by name for punctuality, friendliness, and professionalism — driving a solid but not exceptional professionalism score. However, a meaningful cluster of negative reviews (roughly 15–18% of reviews) raises serious concerns across all dimensions: multiple customers reported ... Read more

Merry Plumbing has a large and generally positive review base, with the majority of customers praising individual plumbers by name for punctuality, friendliness, and professionalism — driving a solid but not exceptional professionalism score. However, a meaningful cluster of negative reviews (roughly 15–18% of reviews) raises serious concerns across all dimensions: multiple customers reported jobs not completed correctly on the first visit, requiring repeat callbacks; one extended case involved seven return visits over weeks before a water heater issue was resolved; and several reviewers described plumbers who failed to diagnose problems at all. Pricing is the weakest dimension, with multiple detailed complaints about hidden fees (truck surcharges, COVID PPE charges), parts marked up significantly above retail, and charges levied even when no work was performed or problems were left unresolved. Experience scores are tempered by a handful of reviews describing genuinely incompetent workmanship — including a plumber who damaged a car with a dropped tool, another who cross-threaded a pipe and left without testing for leaks, and a case where two plumbers proposed thousands of dollars in unnecessary repairs. The recency of reviews skews positive (2024–2025 reviews are predominantly 5-star), but the volume and specificity of older negative reviews cannot be dismissed. Read less