Rosenberg Plumbing

Rosenberg Plumbing presents a deeply polarized review profile spanning over 15 years. A strong majority of positive reviews praise Mike's responsiveness, same-day availability, technical knowledge, and willingness to go above and beyond — including after-hours service, follow-up calls, and complimentary fixes. However, a significant and recurring cluster of negative reviews — many independentl... Read more

Rosenberg Plumbing presents a deeply polarized review profile spanning over 15 years. A strong majority of positive reviews praise Mike's responsiveness, same-day availability, technical knowledge, and willingness to go above and beyond — including after-hours service, follow-up calls, and complimentary fixes. However, a significant and recurring cluster of negative reviews — many independently describing nearly identical experiences — raises serious concerns across all four dimensions. Pricing is the most contested dimension, with multiple reviewers alleging that the company uses home warranty assignments to extract large out-of-pocket 'code upgrade' fees ($600–$1,100+) that are disproportionate to the work performed, and at least two reviewers report being charged for work that was never completed. Project completion is also materially impacted by multiple credible reports of no-shows, unreturned calls, abandoned jobs, and in one case a $1,400 charge for work never finished. Professionalism scores are dragged down by reports of rude communication, leaving messes, and one reviewer being told 'this is the game, get used to it.' The experience dimension fares best, with many reviewers genuinely praising technical skill and problem-solving, though even here there are reports of incorrect diagnoses and installation errors that caused leaks. Read less