Roques Plumbing

Roques Plumbing receives overwhelmingly positive feedback across all four dimensions, with the vast majority of reviewers praising Saul and his team for punctuality, responsiveness, fair pricing, and quality workmanship. However, four 1-star reviews carry significant weight: one documents a no-show for elderly clients with no notification, one describes catastrophic property damage attributed to a... Read more

Roques Plumbing receives overwhelmingly positive feedback across all four dimensions, with the vast majority of reviewers praising Saul and his team for punctuality, responsiveness, fair pricing, and quality workmanship. However, four 1-star reviews carry significant weight: one documents a no-show for elderly clients with no notification, one describes catastrophic property damage attributed to a technician, one alleges an unqualified worker caused thousands in damage while demanding payment, and one describes a last-minute cancellation over price with a BBB complaint filed. These negative reviews describe serious failures in professionalism and project completion that meaningfully drag scores below what the volume of positive reviews might otherwise suggest. The pricing dimension scores well overall but is tempered by one reviewer who felt the quoted price was not adjusted fairly after they completed most of the prep work themselves. Experience scores are strong across the majority of reviews but are moderated by the damage-related complaints. Read less