Richco Plumbing & Drain

Richco Plumbing presents a deeply mixed picture across its review history. Professionalism scores are dragged down significantly by multiple documented no-shows, missed appointment windows, poor communication from management, and staff arriving unprepared for scheduled work — though a meaningful number of positive reviews do praise individual technicians as courteous, punctual, and communicative... Read more

Richco Plumbing presents a deeply mixed picture across its review history. Professionalism scores are dragged down significantly by multiple documented no-shows, missed appointment windows, poor communication from management, and staff arriving unprepared for scheduled work — though a meaningful number of positive reviews do praise individual technicians as courteous, punctual, and communicative. Pricing is the single most damaging dimension: an unusually high volume of reviews explicitly describe price gouging, charges far above market rate, upselling tactics, and inflated estimates that were contradicted by multiple competing quotes, resulting in a very low score. Project completion is middling — many jobs were completed satisfactorily, but there are serious documented cases of abandoned work, unresolved callbacks, a snake left in a pipe causing new damage, and management ghosting customers after complaints. Experience scores moderately positive, with several reviewers praising skilled technicians like Pablo, Eric, and Frank by name, but offset by incidents of workers arriving without proper tools, failing to identify common faucet brands, and a gas leak resulting from improper installation. The overall WW Score of 58.3 reflects a contractor with genuine capable technicians undermined by systemic pricing and accountability failures. Read less