Mr. Rooter Plumbing of Ventura County

Mr. Rooter shows a deeply mixed record across all four dimensions. Professionalism scores moderately — many individual technicians are praised for punctuality, friendliness, and cleanliness, but the company-level responsiveness is repeatedly criticized, including ignored callbacks, no-shows, and failure to follow through on commitments. Pricing is the weakest dimension by far, with multiple revi... Read more

Mr. Rooter shows a deeply mixed record across all four dimensions. Professionalism scores moderately — many individual technicians are praised for punctuality, friendliness, and cleanliness, but the company-level responsiveness is repeatedly criticized, including ignored callbacks, no-shows, and failure to follow through on commitments. Pricing is the weakest dimension by far, with multiple reviewers describing quotes that were dramatically higher than competitors, a pattern of upselling unnecessary work, and at least two serious allegations of recommending repairs that a second opinion confirmed were not needed. Project completion is inconsistent — some jobs were completed cleanly and efficiently, but several reviews describe abandoned follow-ups, unresolved warranty claims, and work that failed to fix the problem even after multiple visits. Experience scores below average due to recurring concerns about misdiagnosis, incorrect installations, and technicians recommending costly interventions that proved unnecessary upon independent review. Read less