KENZ Plumbing

Kenz Plumbing demonstrates strong technical competence and generally reliable project completion, with many customers praising crew knowledge, timely work, and quality repairs. However, the company is significantly undermined by persistent pricing concerns: multiple customers report being quoted one price, then charged substantially more after work begins, with inadequate transparency about labor ... Read more

Kenz Plumbing demonstrates strong technical competence and generally reliable project completion, with many customers praising crew knowledge, timely work, and quality repairs. However, the company is significantly undermined by persistent pricing concerns: multiple customers report being quoted one price, then charged substantially more after work begins, with inadequate transparency about labor rates and minimum charges. Professionalism is mixed—many reviews highlight courteous, responsive staff, but several document poor communication practices (work performed before authorization, no written estimates provided upfront, difficulty reaching management for complaints). The company's reputation has deteriorated over time, with older reviews (2012–2015) predominantly 5-star, while more recent reviews (2017–2019) reveal systematic billing disputes and customer dissatisfaction. Read less