Franklin & Vizzo Plumbing

Franklin & Vizzo demonstrates strong technical competence and project completion capability, with most customers praising their expertise, quick response times, and quality workmanship. However, the company is significantly hampered by pricing concerns and professionalism inconsistencies. While many reviews highlight fair pricing and good value, a substantial minority report overcharging, hidden f... Read more

Franklin & Vizzo demonstrates strong technical competence and project completion capability, with most customers praising their expertise, quick response times, and quality workmanship. However, the company is significantly hampered by pricing concerns and professionalism inconsistencies. While many reviews highlight fair pricing and good value, a substantial minority report overcharging, hidden fees, lack of transparency in quotes, and communication breakdowns. Professionalism scores are dragged down by documented no-shows, poor phone handling, and inconsistent follow-through on commitments. The company shows reliability in emergency response and technical problem-solving but struggles with consistency in customer service delivery and billing practices. Read less