Elite Rooter - Ventura

Elite Rooter demonstrates strong technical expertise and professionalism from individual technicians (particularly Christian Gomez, Luis, Martin, and Andy), with many customers praising their knowledge, punctuality, and courteous demeanor. However, the company is severely undermined by pervasive pricing concerns—numerous reviews document dramatic overcharges, bait-and-switch tactics, and inflate... Read more

Elite Rooter demonstrates strong technical expertise and professionalism from individual technicians (particularly Christian Gomez, Luis, Martin, and Andy), with many customers praising their knowledge, punctuality, and courteous demeanor. However, the company is severely undermined by pervasive pricing concerns—numerous reviews document dramatic overcharges, bait-and-switch tactics, and inflated estimates that are 3-12x higher than competitors. Project completion is inconsistent, with multiple reports of missed appointments, no-shows despite confirmations, incomplete work, unresolved callbacks, and follow-up failures. The company appears to have systemic operational issues including poor communication from management, unresponsive office staff, and broken promises regarding warranties and refunds. While individual technicians often deliver quality work, organizational failures in accountability and transparency significantly damage overall trustworthiness. Read less