Drain Charmer-Husted Plumbing and Rooter

Husted Plumbing shows significant inconsistency across reviews spanning from 2013 to 2024. While many customers praise professionalism, skill, and follow-through (particularly under Craig and Andrew's direct involvement), a substantial cluster of negative reviews cite no-shows, excessive pricing, poor follow-up on warranty work, and dishonest business practices. The professionalism score reflects ... Read more

Husted Plumbing shows significant inconsistency across reviews spanning from 2013 to 2024. While many customers praise professionalism, skill, and follow-through (particularly under Craig and Andrew's direct involvement), a substantial cluster of negative reviews cite no-shows, excessive pricing, poor follow-up on warranty work, and dishonest business practices. The professionalism score reflects mixed communication and punctuality issues, with multiple documented no-shows and rude interactions offsetting numerous positive testimonials. Pricing emerges as a major weakness, with several customers reporting charges double or triple competitor rates and allegations of upselling. Project completion is moderately strong but undermined by at least one documented case of repeated failed repairs and lack of callback follow-up. Experience and technical skill are generally well-regarded when work is completed. Read less