Dr Drain and Sewer Repair

Dr. Drain Plumbing receives an extremely low WW Score of 18.5, driven by overwhelmingly negative feedback across all dimensions. Professionalism is critically deficient, with 11 reviews documenting rude staff, missed appointments, ignored callbacks, and unprofessional behavior including hanging up on customers and threatening legal action against reviewers. Pricing practices are severely problemat... Read more

Dr. Drain Plumbing receives an extremely low WW Score of 18.5, driven by overwhelmingly negative feedback across all dimensions. Professionalism is critically deficient, with 11 reviews documenting rude staff, missed appointments, ignored callbacks, and unprofessional behavior including hanging up on customers and threatening legal action against reviewers. Pricing practices are severely problematic, with 7 reviews detailing inflated estimates, unnecessary work, fraudulent billing (charging tax on labor illegally), and deliberate damage to justify higher charges. Project completion is unreliable, with 9 reviews reporting incomplete work, abandoned jobs, stolen customer property, and failure to honor commitments. The owner, Al Solano, was arrested in 2013 for elder fraud and working without a valid contractor's license, which corroborates the pattern of customer exploitation documented in reviews. This company demonstrates systematic unethical business practices. Read less