Overview of Company Customer Sentiment Analysis in May
This contractor's review set is deeply divided, with a cluster of enthusiastic 5-star reviews offset by a significant number of detailed, credible 1-star complaints. Pricing is the most damaged dimension: multiple reviewers independently describe being dramatically overcharged, threatened with liens, and subjected to bait-and-switch tactics, with one reviewer citing a $1,500 charge for roughly 2.5... Read more
This contractor's review set is deeply divided, with a cluster of enthusiastic 5-star reviews offset by a significant number of detailed, credible 1-star complaints. Pricing is the most damaged dimension: multiple reviewers independently describe being dramatically overcharged, threatened with liens, and subjected to bait-and-switch tactics, with one reviewer citing a $1,500 charge for roughly 2.5 hours of digging and another quoting $2,000 for a hydrojet that a competitor performed for $850. Project completion is also severely impacted, with one review describing a water heater installation left unfinished for over a year and another detailing raw sewage left throughout a garage for over a week with inadequate remediation. Professionalism scores are pulled down by multiple accounts of aggressive owner behavior, dismissive communication, and failure to follow through on commitments, though positive reviews do describe kind, responsive, and punctual service. Experience receives a slightly higher score due to some credible positive accounts of skilled diagnostics and quality workmanship, but is undermined by accounts of improper technique causing additional damage. Read less