Overview of Company Customer Sentiment Analysis in May
This contractor has a deeply mixed and largely negative review record spanning 2014–2019. Professionalism is severely damaged by multiple accounts of no-shows, double cancellations, intimidating behavior toward customers, a hit-and-run incident with a vehicle, and refusal to accept responsibility for damage caused on the job. Pricing is the weakest dimension, with numerous explicit complaints ab... Read more
This contractor has a deeply mixed and largely negative review record spanning 2014–2019. Professionalism is severely damaged by multiple accounts of no-shows, double cancellations, intimidating behavior toward customers, a hit-and-run incident with a vehicle, and refusal to accept responsibility for damage caused on the job. Pricing is the weakest dimension, with numerous explicit complaints about bait-and-switch tactics — advertising a $50 service and then charging $115 to $250 upon arrival, demanding cash, and in one case allegedly presenting a fraudulent license number. Project completion is mixed: several customers report successful drain clearing, and there are two documented instances of the contractor returning at no charge to fix recurring issues, which is a positive signal — but these are offset by reports of abandoned appointments, unresolved clogs, and a broken toilet that was denied. Experience scores low-to-moderate due to credible accounts of a broken toilet during snaking, a clog that was not resolved and recurred immediately, and a dismissive non-diagnosis ('push harder when you flush'), though some customers did report quick and effective work. Read less