Old Towne Plumbing

Old Towne Plumbing has a strong base of loyal, long-term customers who consistently praise the crew's friendliness, responsiveness in emergencies, and technical competence across plumbing, HVAC, and leak detection. However, the review set contains a meaningful number of serious negative reviews — including allegations of no-shows, failure to follow through on appointments, billing disputes, and ... Read more

Old Towne Plumbing has a strong base of loyal, long-term customers who consistently praise the crew's friendliness, responsiveness in emergencies, and technical competence across plumbing, HVAC, and leak detection. However, the review set contains a meaningful number of serious negative reviews — including allegations of no-shows, failure to follow through on appointments, billing disputes, and one explicit fraud accusation — that materially drag down scores across all dimensions. Pricing is the most contested dimension: while many reviewers call rates reasonable or fair, at least two reviews allege significant overcharging, including one citing a quote roughly $10,000 higher than a competitor. Project completion is similarly mixed, with multiple reviews describing broken appointment promises and unreturned calls alongside many reviews praising thorough, complete work. The experience dimension scores highest, as technical skill and problem-solving are rarely questioned even in negative reviews. Read less