Mike Diamond Services

Mike Diamond Plumbing's WW Score is severely dragged down by an overwhelming volume of negative reviews centered on pricing practices, with dozens of customers reporting quotes that were 3x to 10x higher than competitors for identical work, undisclosed fees, and bait-and-switch tactics around the advertised $99 drain special. Professionalism is deeply split: recent reviews from 2024–2025 frequen... Read more

Mike Diamond Plumbing's WW Score is severely dragged down by an overwhelming volume of negative reviews centered on pricing practices, with dozens of customers reporting quotes that were 3x to 10x higher than competitors for identical work, undisclosed fees, and bait-and-switch tactics around the advertised $99 drain special. Professionalism is deeply split: recent reviews from 2024–2025 frequently praise individual technicians (Daniel, Leo, Angel, Chris) as courteous, punctual, and knowledgeable, while a large body of older reviews describes technicians who were late, abandoned jobs, left messes, laughed at customers, and pressured elderly clients. Project completion is similarly mixed — many recent drain-clearing jobs were completed successfully, but numerous reviews describe failed unclogging attempts, misdiagnoses, incomplete work, and jobs that required multiple return visits without resolution. Experience scores are pulled down by multiple accounts of misdiagnosis, unnecessary repair recommendations, and at least one technician who admitted he had never worked on showers before, though recent individual technician reviews suggest competent field staff do exist within the company. Read less