Greenstar Home Services / Rescue Rooter

This contractor exhibits a stark bifurcation in customer experience. Professionalism scores reasonably well (72.5) with many customers praising punctuality, politeness, and courteous staff—particularly in the GreenStar program reviews. However, pricing is severely problematic (45.0), with overwhelming evidence of price gouging, bait-and-switch tactics, dramatic price increases after estimates, a... Read more

This contractor exhibits a stark bifurcation in customer experience. Professionalism scores reasonably well (72.5) with many customers praising punctuality, politeness, and courteous staff—particularly in the GreenStar program reviews. However, pricing is severely problematic (45.0), with overwhelming evidence of price gouging, bait-and-switch tactics, dramatic price increases after estimates, and charges far exceeding industry standards. Project completion is moderate (68.0), with numerous reports of incomplete work, warranty disputes, and follow-up issues. Experience/workmanship is acceptable (71.0) when work is actually completed, but is undermined by diagnostic failures and unnecessary upselling. The company's reputation is heavily damaged by systematic pricing deception across multiple service lines. Read less