Tom Plumb Plumbing

Encinitas Plumbing (Tom Plumb) demonstrates strong overall performance with a WW Score of 82.1, driven by consistently high marks in professionalism (85.2) and technical experience (86.3). The business excels in punctuality, communication, and workmanship quality, with extensive evidence of on-time arrivals, responsive customer service, and skilled problem-solving. Pricing is competitive and trans... Read more

Encinitas Plumbing (Tom Plumb) demonstrates strong overall performance with a WW Score of 82.1, driven by consistently high marks in professionalism (85.2) and technical experience (86.3). The business excels in punctuality, communication, and workmanship quality, with extensive evidence of on-time arrivals, responsive customer service, and skilled problem-solving. Pricing is competitive and transparent (82.5), with many customers noting fair rates and honest estimates. However, project completion shows the lowest dimension score (79.8), primarily due to documented instances of appointment cancellations, follow-through failures on complex jobs, and communication breakdowns in a subset of reviews. The business maintains strong reputation across 125 reviews spanning 2011–2025, though recent years show both exceptional service and notable service failures. Read less