Thompson Plumbing Heating and Air Conditioning

Thompson Plumbing, Heating & Air Conditioning demonstrates strong professionalism and technical expertise across a large sample of reviews, with technicians consistently praised for punctuality, courtesy, and knowledge. However, the company shows significant vulnerability in pricing practices, with multiple credible complaints of overcharging, price gouging, and misdiagnosis leading to unnecessary... Read more

Thompson Plumbing, Heating & Air Conditioning demonstrates strong professionalism and technical expertise across a large sample of reviews, with technicians consistently praised for punctuality, courtesy, and knowledge. However, the company shows significant vulnerability in pricing practices, with multiple credible complaints of overcharging, price gouging, and misdiagnosis leading to unnecessary expensive repairs. Project completion is generally solid but marred by occasional follow-up issues and communication lapses. The WW Score of 76.8 reflects a company with genuine strengths in service delivery and technical skill, but serious concerns about pricing transparency and ethical business practices that prevent a higher rating. Read less