Sherlock Plumbing Heating & Air

Sherlock/Mauzy demonstrates strong technical expertise and professionalism from individual technicians, with 98 mentions of courteous, knowledgeable, and efficient service. However, the company is significantly undermined by severe pricing concerns (42 mentions), with customers consistently reporting markups of 300-800% above market rates and aggressive upselling tactics. Project completion shows ... Read more

Sherlock/Mauzy demonstrates strong technical expertise and professionalism from individual technicians, with 98 mentions of courteous, knowledgeable, and efficient service. However, the company is significantly undermined by severe pricing concerns (42 mentions), with customers consistently reporting markups of 300-800% above market rates and aggressive upselling tactics. Project completion shows moderate reliability (67 mentions) with some appointment cancellations and follow-up issues, though most completed work is executed well. The company's reputation has deteriorated notably post-acquisition, with recent reviews (2023-2024) showing systemic problems in customer service, pricing transparency, and management responsiveness that contrast sharply with earlier positive experiences. Read less