Reece Plumbing

Professionalism is the most frequently discussed dimension and paints a deeply divided picture: several reviews praise specific staff members (the tattooed employee, Frank, Harry, and an older gentleman) for being polite, patient, and helpful, while a near-equal number of reviews describe rude, dismissive, or unhelpful staff — particularly toward non-trade customers. Pricing is a significant con... Read more

Professionalism is the most frequently discussed dimension and paints a deeply divided picture: several reviews praise specific staff members (the tattooed employee, Frank, Harry, and an older gentleman) for being polite, patient, and helpful, while a near-equal number of reviews describe rude, dismissive, or unhelpful staff — particularly toward non-trade customers. Pricing is a significant concern, with multiple reviewers explicitly calling out prices as far higher than competitors (one citing a 400% markup versus a nearby hardware store) and one review alleging daily price manipulation for extra profit. Project completion scores modestly, as a handful of positive reviews note that staff helped customers gather everything needed to finish their projects, but return/refund experiences were consistently poor and frustrating. Experience scores in the middle range: some staff demonstrated genuine trade knowledge and problem-solving ability, while others were described as clueless or unwilling to assist, suggesting inconsistency across the team. Read less