Pacific Drain & Plumbing

Pacific Drain & Plumbing earns strong marks for professionalism, with dozens of reviews explicitly praising courteous, punctual, and communicative technicians across many years of service. Project completion scores well overall, with the large majority of jobs resolved fully and on time, and several notable instances of technicians returning at no charge to finish incomplete work — though a smal... Read more

Pacific Drain & Plumbing earns strong marks for professionalism, with dozens of reviews explicitly praising courteous, punctual, and communicative technicians across many years of service. Project completion scores well overall, with the large majority of jobs resolved fully and on time, and several notable instances of technicians returning at no charge to finish incomplete work — though a small number of serious failures (leaving a home without water, failed repairs requiring a second plumber) pull the score down meaningfully. Experience is consistently praised, with many reviewers highlighting technicians' diagnostic skill, thoroughness, and willingness to explain their work. Pricing is the weakest dimension: while many reviewers describe fair or reasonable rates, multiple credible negative reviews cite outrageous charges ($1,700 for valve replacements), price inconsistency between phone quotes and on-site quotes, and a perception of inflated pricing — these concerns are significant enough to suppress the pricing score substantially. The overall WW Score of 83.2 reflects a company with genuinely strong service delivery but a real and recurring pricing transparency problem. Read less