Overview of Company Customer Sentiment Analysis in May
All four reviews are negative, with three containing substantive, detailed accounts of serious misconduct. Professionalism scores are near-zero due to multiple reports of yelling at customers, hanging up on clients, ignoring calls, unauthorized work, and relentless harassment via calls and texts. Pricing scores are severely penalized by documented instances of billing without prior authorization, ... Read more
All four reviews are negative, with three containing substantive, detailed accounts of serious misconduct. Professionalism scores are near-zero due to multiple reports of yelling at customers, hanging up on clients, ignoring calls, unauthorized work, and relentless harassment via calls and texts. Pricing scores are severely penalized by documented instances of billing without prior authorization, refusing to disclose service fees upfront, and attempting to charge amounts never agreed upon. Project completion is critically low as work was either performed without authorization, left incomplete (leak identified but not fixed), or resulted in alleged theft rather than a resolved job. Experience scores are marginally higher only because some work was technically attempted, but the contractor's license is reported as expired since July 2013 and bonding lapsed since October 2013, fundamentally undermining any claim to professional competence. The oldest review dates to 2014 and the most recent to 2018, meaning all reviews are well outside the 12-month recency window. Read less