ML Plumbing Services

ML Plumbing Services has an overwhelmingly negative review profile across all four scored dimensions. Professionalism is the most-cited dimension and is catastrophically poor, with dozens of reviews describing rude technicians, a hostile receptionist (Martha), missed appointments, no-shows, technicians walking off jobs without explanation, and the owner himself being described as combative and dem... Read more

ML Plumbing Services has an overwhelmingly negative review profile across all four scored dimensions. Professionalism is the most-cited dimension and is catastrophically poor, with dozens of reviews describing rude technicians, a hostile receptionist (Martha), missed appointments, no-shows, technicians walking off jobs without explanation, and the owner himself being described as combative and demeaning. Project completion is nearly as damning, with a large number of reviews explicitly describing abandoned work, jobs left incomplete, holes left in walls, leaks left unresolved, and a consistent pattern of technicians refusing to return after initial visits. Experience scores are also very low, with multiple reviewers describing technicians who refused to diagnose obvious issues, misdiagnosed problems (including a dangerous gas leak left after a water heater install), and declined basic plumbing tasks they deemed too difficult. Pricing received a slightly higher score only because a small number of positive reviews praised fair pricing, but this is offset by multiple reviews describing inflated quotes, unnecessary modification charges, and demands for cash payment on-site. The handful of positive reviews (primarily involving Oscar or Marco on direct/non-warranty jobs) prevent the scores from reaching absolute zero but do not meaningfully offset the volume and severity of negative feedback. Read less