American Plumbing Heating & Air Conditioning

American Plumbing Heating & Air Conditioning has a strong base of positive reviews praising individual technicians — particularly David, Nick, Shane, and Andrew — for punctuality, friendliness, and technical competence. However, the pricing dimension is a meaningful drag on the overall score, with multiple reviewers explicitly calling out overcharging, lack of transparency, and quotes that wer... Read more

American Plumbing Heating & Air Conditioning has a strong base of positive reviews praising individual technicians — particularly David, Nick, Shane, and Andrew — for punctuality, friendliness, and technical competence. However, the pricing dimension is a meaningful drag on the overall score, with multiple reviewers explicitly calling out overcharging, lack of transparency, and quotes that were dramatically higher than competitors (e.g., $600 garbage disposal, $1,000 AC recharge vs. $160 elsewhere, $500 for minor toilet repairs). Project completion is generally solid but is tempered by a notable pattern of complaints including a botched 2014 HVAC install that caused years of problems, a missed appointment with no follow-up, and at least one instance of incomplete or unverified work. Professionalism scores well on average due to the volume of positive mentions, but is pulled down by several serious incidents including a technician berating a pregnant customer, a no-show with no callback, and a manager behaving unprofessionally during an estimate dispute. Read less