A Brian & Son’s Plumbing Heating & Air Conditioning

Brian and Sons Plumbing presents a deeply divided review profile. A subset of reviewers — primarily those mentioning technician Roman — describe punctual, knowledgeable, and honest service, which elevates the experience score modestly. However, the overall picture is severely damaged by multiple credible, detailed negative reviews citing no-shows, repeated rescheduling, aggressive payment dema... Read more

Brian and Sons Plumbing presents a deeply divided review profile. A subset of reviewers — primarily those mentioning technician Roman — describe punctual, knowledgeable, and honest service, which elevates the experience score modestly. However, the overall picture is severely damaged by multiple credible, detailed negative reviews citing no-shows, repeated rescheduling, aggressive payment demands before job completion, work left unfinished, and overcharging. Professionalism and pricing scores are heavily penalized by consistent reports of the owner Aaron behaving rudely and combatively toward customers, demanding upfront payment, and failing to honor quotes. Project completion is similarly dragged down by accounts of abandoned jobs, unresolved follow-through failures, and at least one instance of an old water heater left in a customer's driveway for weeks. The positive reviews, while genuine in tone for the most part, are outnumbered and outweighed by the severity and specificity of the negative accounts. Read less