1st Choice Plumbing Heating and Air

1st Choice Plumbing presents a deeply mixed picture across all four dimensions. On the positive side, a substantial number of reviewers praised the technical skill and knowledge of individual technicians — particularly Michael, Matthew, and Fernando — across complex jobs including repiping, slab leaks, water heater installation, and full bathroom remodels, driving a relatively strong experienc... Read more

1st Choice Plumbing presents a deeply mixed picture across all four dimensions. On the positive side, a substantial number of reviewers praised the technical skill and knowledge of individual technicians — particularly Michael, Matthew, and Fernando — across complex jobs including repiping, slab leaks, water heater installation, and full bathroom remodels, driving a relatively strong experience score. However, professionalism and project completion scores are significantly dragged down by a persistent and recurring pattern of no-shows, missed appointments, unreturned calls, and failure to follow through on commitments — complaints that appear across reviews spanning 2012 through 2024, suggesting this is a systemic operational issue rather than isolated incidents. Pricing feedback is mixed: several reviewers praised fair and competitive pricing, while others explicitly called out what they felt were inflated charges for parts and labor, including one reviewer who calculated an implied rate of $250/hour and another who cited $700 for minimal copper work. The gap between the quality of on-site work when technicians do show up and the company's reliability and communication infrastructure is the defining tension in this review set. Read less