Richard’s Plumbing and Heating

Richard's Plumbing and Heating has an overwhelmingly positive track record across a large volume of reviews spanning over a decade, with exceptional marks for technical skill, workmanship quality, and competitive pricing. Project completion scores are very strong, with numerous reviewers explicitly noting on-time delivery, on-budget performance, clean worksites, and honored warranties including ca... Read more

Richard's Plumbing and Heating has an overwhelmingly positive track record across a large volume of reviews spanning over a decade, with exceptional marks for technical skill, workmanship quality, and competitive pricing. Project completion scores are very strong, with numerous reviewers explicitly noting on-time delivery, on-budget performance, clean worksites, and honored warranties including callbacks and warranty repairs. Pricing is consistently praised, with many reviewers noting Richard's bids came in lower than competitors by significant margins. However, professionalism scores are meaningfully dragged down by a recurring and credible pattern of complaints — spanning multiple years — about unresponsiveness, failure to return calls, no-shows for estimates, and at least one instance of a rude phone interaction; these are not isolated incidents and represent a genuine operational weakness. Experience scores remain high, with reviewers frequently citing Richard's deep technical knowledge, creative problem-solving, and quality of finished work. Read less