One Step Plumbing

Leonard of One Step Plumbing demonstrates strong technical experience and is frequently praised for diagnosing and resolving difficult plumbing problems, often when no other plumber was available. His professionalism score is dragged down significantly by multiple serious complaints: charging for unapproved parts, billing for hours spent on parts runs that may have included unrelated stops, making... Read more

Leonard of One Step Plumbing demonstrates strong technical experience and is frequently praised for diagnosing and resolving difficult plumbing problems, often when no other plumber was available. His professionalism score is dragged down significantly by multiple serious complaints: charging for unapproved parts, billing for hours spent on parts runs that may have included unrelated stops, making a pass at a customer's girlfriend, and pressuring a customer toward an unnecessary $2,600 water heater replacement. Pricing is the weakest dimension — while several reviewers call him affordable or fair, at least three reviews describe overcharging, lack of transparency, or exploiting urgent situations for higher fees. Project completion is generally solid, with most jobs finished promptly and callbacks honored, though one review explicitly notes the sink was left unfixed after a large charge. The score reflects a contractor with genuine skill and availability but a meaningful pattern of ethical and pricing concerns that cannot be ignored. Read less