Olsson Plumbing

Olsson Plumbing presents a deeply polarized review profile spanning nearly two decades, with a meaningful number of strongly positive reviews offset by a significant cluster of serious complaints. Professionalism is the most contested dimension: while several reviewers praise specific technicians like Jimmy, Adam, James, and Marcus as courteous, responsive, and communicative, multiple reviews docu... Read more

Olsson Plumbing presents a deeply polarized review profile spanning nearly two decades, with a meaningful number of strongly positive reviews offset by a significant cluster of serious complaints. Professionalism is the most contested dimension: while several reviewers praise specific technicians like Jimmy, Adam, James, and Marcus as courteous, responsive, and communicative, multiple reviews document no-shows, missed time windows, unreturned emergency calls, and at least one incident of a receptionist using abusive language toward a customer. Pricing is a notable weak point, with multiple reviewers explicitly citing lack of itemized billing, charges above quoted amounts, and at least one instance of a $900 markup on a water heater with no breakdown provided. Project completion is similarly mixed — several reviews praise timely, thorough work, while others describe recurring problems after service, incomplete repairs, unnecessary work performed, and a job dragged two weeks beyond schedule. Experience scores moderately well due to consistent praise for specific technicians' diagnostic and technical skills, but is tempered by documented misdiagnoses and at least two cases where repairs failed within weeks and had to be redone. Read less