Mr. Rooter Plumbing of The Oakland-Berkeley Area

Mr. Rooter Oakland has a strong track record of professionalism — punctuality, communication, friendly staff, and clean job sites are praised repeatedly across dozens of reviews spanning many years. Project completion scores well overall, with many complex lateral replacements, water line jobs, and multi-day projects completed on time and passing inspection, though a handful of reviews describe ... Read more

Mr. Rooter Oakland has a strong track record of professionalism — punctuality, communication, friendly staff, and clean job sites are praised repeatedly across dozens of reviews spanning many years. Project completion scores well overall, with many complex lateral replacements, water line jobs, and multi-day projects completed on time and passing inspection, though a handful of reviews describe incomplete work, callbacks not honored, or jobs left in worse condition than found. Experience is generally solid, with skilled technicians praised for problem-solving and technical knowledge, but undercut by several incidents of misdiagnosis, lack of proper tools, and at least one serious gas safety failure. Pricing is the weakest dimension by a significant margin — a persistent and recurring pattern of complaints about opaque pricing, flat-rate billing that customers found excessive, upselling of unnecessary services (particularly to elderly or vulnerable customers), and quotes dramatically higher than competitors drags this score down considerably. Read less