Mr Fix It Right

Mr. Fix It Right Plumbing has a strong base of satisfied customers who consistently praise Bryan and his team for responsiveness, punctuality, and friendly service — particularly in emergency situations. However, the review set contains a significant and recurring pattern of pricing complaints: multiple reviewers across several years report advertised prices (notably the $69.99 clogged drain spe... Read more

Mr. Fix It Right Plumbing has a strong base of satisfied customers who consistently praise Bryan and his team for responsiveness, punctuality, and friendly service — particularly in emergency situations. However, the review set contains a significant and recurring pattern of pricing complaints: multiple reviewers across several years report advertised prices (notably the $69.99 clogged drain special) not being honored upon arrival, prices being changed after work is completed, and quotes being raised between initial contact and job start. Project completion is mixed — many jobs are completed quickly and effectively, but several reviews describe work that failed within 24 hours, a serious incident of unlicensed work causing flooding and thousands in damages, and at least one instance of abandoned follow-through. Professionalism scores are dragged down by multiple reports of dismissive or rude communication from Bryan himself, including a review describing aggressive capitalized texts and another describing condescending phone behavior. Experience scores are generally positive but undermined by the water heater repair failure across three visits and the sewer line flooding incident. Read less