Moran Supply

Moran Supply presents a deeply polarized customer experience across six-plus decades of reviews. A substantial minority of reviewers — particularly contractors, repeat customers, and those who arrived knowing what they needed — consistently praise specific staff members (Matt, Richard, Andrew, Rich, Chris) for exceptional technical knowledge, problem-solving ability, and genuine helpfulness th... Read more

Moran Supply presents a deeply polarized customer experience across six-plus decades of reviews. A substantial minority of reviewers — particularly contractors, repeat customers, and those who arrived knowing what they needed — consistently praise specific staff members (Matt, Richard, Andrew, Rich, Chris) for exceptional technical knowledge, problem-solving ability, and genuine helpfulness that far exceeds big-box alternatives. However, an equally substantial number of reviewers report rude, dismissive, or condescending treatment, particularly non-contractors, women, and DIYers who needed guidance. Pricing is a recurring pain point: the no-return and restocking fee policies (20–25%) generated significant negative sentiment, and multiple reviewers found identical products 25–50% cheaper online or at Home Depot. Project completion and order fulfillment show mixed results, with several cases of delayed special orders, miscommunication, and unresolved complaints, though some staff went above and beyond to resolve issues. The experience/knowledge dimension scores highest, as even negative reviewers often acknowledged the staff's technical expertise, but inconsistent application of that expertise to all customer types drags the overall score down considerably. Read less