L J Kruse

LJ Kruse demonstrates strong technical expertise and professionalism across most service interactions, with many customers praising individual technicians' knowledge, punctuality, and courteous demeanor. However, the company is significantly hampered by persistent pricing concerns—multiple reviews cite markups of 200-300% on parts, hourly rates perceived as excessive ($170-$260/hour), and lack o... Read more

LJ Kruse demonstrates strong technical expertise and professionalism across most service interactions, with many customers praising individual technicians' knowledge, punctuality, and courteous demeanor. However, the company is significantly hampered by persistent pricing concerns—multiple reviews cite markups of 200-300% on parts, hourly rates perceived as excessive ($170-$260/hour), and lack of transparency in quoting. Project completion is generally solid, though some customers report multiple callbacks and incomplete initial diagnoses. The company shows inconsistency: exceptional service from named technicians (Ramon, Greg, Matt, Jeremy, Gabe) contrasts sharply with poor scheduling, communication failures, and defensive customer service responses in other cases. Read less