ER Plumbing & Construction

Rhino Rooter demonstrates strong technical expertise and workmanship (82/100), with many customers praising the quality of sewer lateral replacements and problem-solving ability. However, professionalism is significantly undermined by persistent communication failures, no-shows, and late arrivals (68/100). Pricing shows moderate concerns, with multiple reports of unexpected cost escalations, billi... Read more

Rhino Rooter demonstrates strong technical expertise and workmanship (82/100), with many customers praising the quality of sewer lateral replacements and problem-solving ability. However, professionalism is significantly undermined by persistent communication failures, no-shows, and late arrivals (68/100). Pricing shows moderate concerns, with multiple reports of unexpected cost escalations, billing disputes, and aggressive lien threats (71/100). Project completion is hampered by incomplete work, abandoned jobs, and failure to honor callbacks (75/100). The company exhibits a stark performance divide: excellent technical work when engaged, but serious operational and interpersonal deficiencies that create customer friction and distrust. Read less