Captain Rooter and Plumbing

Captain Rooter (Will) earns strong praise across the majority of reviews for punctuality, communication, and a courteous, professional demeanor — with many customers specifically highlighting his responsiveness and willingness to go above and beyond. However, several serious negative reviews meaningfully drag down all dimensions: one customer reported abandoned work with a wrong-sized toilet ins... Read more

Captain Rooter (Will) earns strong praise across the majority of reviews for punctuality, communication, and a courteous, professional demeanor — with many customers specifically highlighting his responsiveness and willingness to go above and beyond. However, several serious negative reviews meaningfully drag down all dimensions: one customer reported abandoned work with a wrong-sized toilet installed and left incomplete, another received zero response over multiple days, one reviewer alleged incompetence and theft of a chrome P-trap, and another described Will arriving two hours late and leaving without completing or explaining the job. Pricing is a mixed picture — several reviewers praised fair and competitive rates, while one detailed a pattern of significant 'extras' charges through home warranty jobs and another called the estimate quadruple the cost of competitors. Project completion is the most penalized dimension due to the documented case of half-installed work that was falsely reported as complete to a home warranty company, as well as a follow-up callback issue on a whole-house replumbing job. The score reflects a contractor with a genuinely strong track record in most cases but with credible, specific, and serious failure incidents that cannot be dismissed. Read less