Big Brothers Plumbing

Big Brothers Plumbing earns strong marks across all four dimensions, driven by a large volume of detailed, specific reviews praising punctuality, communication, and thorough workmanship. Professionalism scores are high but tempered by two 1-star reviews describing aggressive and disrespectful behavior by crew members toward a senior tenant in 2018, and one 1-star review citing a technician (Tony M... Read more

Big Brothers Plumbing earns strong marks across all four dimensions, driven by a large volume of detailed, specific reviews praising punctuality, communication, and thorough workmanship. Professionalism scores are high but tempered by two 1-star reviews describing aggressive and disrespectful behavior by crew members toward a senior tenant in 2018, and one 1-star review citing a technician (Tony Martin) who failed to test his work, left a leaking installation, and refused to return calls. Project completion is similarly strong — numerous reviewers describe complex or previously unsolvable problems being resolved — but the Tony Martin incident of abandoned/defective work and the tub/shower callback situation prevent a top-tier score. Pricing feedback is positive, with multiple mentions of fair bills, senior discounts, and competitive quotes, though one reviewer explicitly chose a competitor due to a higher quote. Experience scores are supported by detailed accounts of skilled diagnosis and problem-solving across a wide range of plumbing tasks. Read less