Big Blue Plumbing

Big Blue Plumbing scores reasonably well on professionalism and experience at the technician level, with a large volume of reviews praising individual plumbers by name for being knowledgeable, punctual, courteous, and thorough. However, these strengths are significantly undermined by a persistent and well-documented pattern of scheduling failures, missed appointments, poor callback follow-through,... Read more

Big Blue Plumbing scores reasonably well on professionalism and experience at the technician level, with a large volume of reviews praising individual plumbers by name for being knowledgeable, punctual, courteous, and thorough. However, these strengths are significantly undermined by a persistent and well-documented pattern of scheduling failures, missed appointments, poor callback follow-through, and unreliable emergency service — particularly under what reviewers describe as new management post-2024. Pricing is the most consistently criticized dimension across the entire review history, with dozens of independent reviewers describing charges as excessive, predatory, or wildly disproportionate to the work performed, including multiple allegations of upselling unnecessary services and opaque billing practices. Project completion scores moderately, as most jobs that were started were finished, but there are notable exceptions involving abandoned work, warranty disputes, and jobs requiring multiple return visits to correct errors. The overall WW Score of 68.4 reflects a company with genuine technical talent at the field level that is consistently let down by its business operations, pricing model, and administrative reliability. Read less