American Leak Detection of the East Bay

American Leak Detection presents a deeply polarized review profile: a substantial minority of customers report excellent, professional, and skilled technicians who found leaks quickly and communicated clearly, while a large and vocal group describes serious failures including misidentified leaks, technicians arriving unprepared or with outdated equipment, repeated no-shows, and persistent failure ... Read more

American Leak Detection presents a deeply polarized review profile: a substantial minority of customers report excellent, professional, and skilled technicians who found leaks quickly and communicated clearly, while a large and vocal group describes serious failures including misidentified leaks, technicians arriving unprepared or with outdated equipment, repeated no-shows, and persistent failure to return calls or emails. Pricing is a consistent concern, with multiple reviewers citing high detection fees followed by inflated repair quotes, and at least one reviewer noting double-pricing between branches for identical services. Project completion is the weakest dimension, with numerous accounts of leaks not being found, incorrect diagnoses leading to unnecessary repairs costing thousands of dollars, and repair work that failed within months. Responsiveness and communication failures — including unreturned voicemails, missed appointments without notice, and ignored emails — are among the most frequently cited complaints across multiple years, indicating a systemic rather than isolated problem. Read less